Terms of Service

Welcome to Pryma. These Terms of Service ("Terms") govern the use of artificial intelligence, data science, and MLOps services provided by Pryma Digital SpA ("Pryma", "we", "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Description of Services

Pryma provides advanced enterprise technology services including:

• Agentic Systems: Design and implementation of autonomous AI agents for business process automation.
• AI Models: Training, fine-tuning, and deployment of custom machine learning models.
• MLOps: Infrastructure and pipelines for the complete lifecycle of models in production.
• Data Science: Predictive analytics, statistical modeling, and data-driven insights.
• Data Engineering: Data architecture, ETL, and scalable processing systems.

2. Eligibility and Registration

Our services are designed for businesses and professionals. By using our services, you represent that:

• You have the legal capacity to enter into binding contracts.
• You act on behalf of a duly incorporated business entity, or as an independent professional.
• You will provide accurate and up-to-date information during the contracting process.

3. Acceptable Use

You agree to use our services ethically and lawfully. The following is expressly prohibited:

• Using our AI systems to generate illegal, discriminatory, or harmful content.
• Attempting to access unauthorized systems, data, or functionalities.
• Reverse engineering our models, algorithms, or infrastructure.
• Reselling or sublicensing our services without express authorization.
• Using the services in a manner that could damage, overload, or impair our systems.

4. Intellectual Property

4.1 Pryma's Property

All intellectual property rights over our base models, algorithms, methodologies, infrastructure, and documentation belong exclusively to Pryma. Nothing in these Terms transfers such rights to the client.

4.2 Client Data

You retain all rights over the data you provide for training or processing. Pryma will use such data solely to deliver the contracted services, unless expressly agreed otherwise.

4.3 Custom Models

Models trained specifically for the client using their data shall be the property of the client, as specified in the corresponding service agreement.

5. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary, technical, or commercial information exchanged during the provision of services. This obligation shall remain in effect for five (5) years after the termination of the business relationship.

6. Service Levels

Specific service levels (SLA), including availability, response times, and performance metrics, will be defined in each individual service agreement. Pryma is committed to maintaining the highest standards of quality and availability across all its services.

7. Billing and Payments

• Prices and payment terms will be specified in each proposal or service agreement.
• Invoices will be issued according to the agreed schedule and are payable within thirty (30) days.
• Non-payment may result in suspension of services after prior notice.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• Pryma's total liability shall not exceed the amount paid by the client in the twelve (12) months preceding the event giving rise to the claim.
• Pryma shall not be liable for indirect, incidental, special, or consequential damages.
• Predictions and outputs from AI models are provided "as is" and do not constitute professional advice.

9. Indemnification

You agree to indemnify and hold Pryma harmless from any claims, damages, or expenses arising from: (a) your use of the services in violation of these Terms; (b) infringement of third-party rights; or (c) non-compliance with applicable legislation.

10. Term and Termination

These Terms shall remain in effect as long as you use our services. Either party may terminate the business relationship with thirty (30) days' prior notice. Pryma may suspend or terminate access immediately in the event of material breach of these Terms.

11. Modifications

Pryma reserves the right to modify these Terms. Substantial modifications will be notified at least thirty (30) days in advance. Continued use of the services after the modifications take effect shall constitute your acceptance.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Chile. Any dispute shall be submitted to the exclusive jurisdiction of the ordinary courts of Santiago, Chile.

13. General Provisions

• Assignment: You may not assign these Terms without Pryma's prior written consent.
• Entire agreement: These Terms, together with applicable service agreements, constitute the entire agreement between the parties.
• Severability: If any provision is found invalid, the remaining provisions shall remain in effect.
• Waiver: Failure to exercise a right shall not constitute a waiver thereof.

14. Contact

For any inquiries about these Terms of Service, you may contact us at:

Pryma Digital SpA
Email: administracion@prymadigital.com
WhatsApp: +56 9 9383 5729 (business hours)
Web: prymadigital.com